Terms & Conditions
1. All stock is subject to availability. Designs and colours may vary from those shown
2. All prices quoted are in Australian dollars and include GST
3. To care for your journals.
- Please do not use a solvent based cleaner such as Spray n Wipe. If you need to clean your journal, sponge lightly with a soapy cloth.
- The outside fabric has been scotch guarded in our factory, so should not need cleaning. Please keep away from Biro and oil based products.
- Where a refund is requested and approved, we will credit your original method of payment with the price of the returned merchandise (excluding shipping charges).
- Refunds are processed within 5 working days of receipt of the returned item, followed immediately by an email to you as confirmation of the refund.
- All item/s must be in new and unworn condition. Any item/s which are considered to be “used” will be returned back to you and we will be unable to refund your money.
- Please ensure that the product is packaged securely, we reserve the right to refuse refund/exchange for any damage to the product in transit as a result of poor packaging.
- Your returns package must be received by us within two months from the date of original delivery to you.
- Return postage cost is the responsibility of the sender except in the case where the wrong order has been fulfilled or the product was faulty, in which instance we will cover the postage costs of returning the item/s and also resending the correct order back to you.
- Where an exchange is requested and approved we will send out a new item/s.
- If the exchange is due to manufacture fault we will deliver the new item/s to you free of charge and we will refund to you the postage costs of returning the item/s.
- If the exchange is due to change of mind or incorrect sizing you will be charged our standard delivery charge.
We will not release any of your personal details except as otherwise directed by law.